Cancellation policy

Last updated: October 14, 2026

This policy explains when you can cancel or change an order placed on liftfoils.com. Once an order ships, it is final sale and our Refund Policy applies.

In-stock orders You may cancel an in-stock order within 24 hours of placing it, as long as it has not shipped, for a full refund. After 24 hours, or once the order has shipped, it cannot be cancelled.

Pre-orders A pre-order is a purchase of a product that is not yet in stock. Full payment is collected at checkout. Each pre-order product page and your order confirmation show an estimated ship date.

•          Cancelling before shipment: You may cancel a pre-order any time before it ships. Customer-requested pre-order cancellations are subject to a processing fee of 3% of the total order value, which is deducted from your refund.

•          If your pre-order is delayed: If we can't ship by the estimated date, we will email you with a revised date and give you the choice to keep your order or cancel it for a full refund. No processing fee applies.

•          Longer delays: If the revised date is more than 30 days past the original estimate, we will ask you to confirm that you want to keep your order. If we don't receive your confirmation by the revised date, we will cancel the order and issue a full refund with no processing fee.

Changes to an order To change a shipping address or item before your order ships, contact us as soon as possible. We can't guarantee changes once processing begins, and we can't change an order after it ships.

Orders we cancel We may cancel any order due to pricing or listing errors, unavailable stock, suspected fraud, or failed payment verification. You will be notified by email and receive a full refund.

How to cancel Submit a case at support.liftfoils.com/cases/new with your order number and "Cancel order" as the subject. A cancellation is effective only once we confirm it in writing.

Refund timing Refunds for cancelled orders are issued to your original payment method within 7 business days of the cancellation. Your bank or card issuer may take additional time to post it. Financed orders are refunded through the financing provider.