RMA Request Form
If you suspect that your battery needs to be returned for servicing, please complete this form and submit it to us. We will review the problem description you provide and contact you with either alternative solutions or an RMA number and instructions for product return.
Date Format: MM slash DD slash YYYY
Name on your Order:
Shipping Address (If different from above):
The battery (and board) consistently shut off while riding, typically with 1-3 bars remaining on the hand controller and it does not go into its programmed low battery “limp” mode. (which allows the rider to get back to shore.) Strong indications of internal mechanical failure.
Battery Serial Number:
Does this typically happen from starting at a full charge?
Has it ever gone into its programmed “Low Battery Mode?”
Does your battery consistently cut out at 1-3 bars remaining?
For Official Use Only
Warranty Pack Serial Number:
Has the Warranty Pack been shipped?
Warranty Pack Tracking Number:
This field is for validation purposes and should be left unchanged.
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